EVALUATION / FEEDBACK FORM

We want to serve you better and are committed to continuously improving our service standards.
To do this, let us know what you think.

• Name

• (A) : AIRPORT PICK-UP

  
  (A:1) : BARCELONA | AIRPORT PICK-UP

  	Excellent	Good	Average	Poor
  i) Airport Assistant
  ii) Driver
  iii) Car/Coach Comfort & Air-conditioning
• (A:2) : PALERMO | AIRPORT PICK-UP

  	Excellent	Good	Average	Poor
  i) Airport Assistant
  ii) Driver
  iii) Car/Coach Comfort & Air-conditioning

• (B) : HOTEL ACCOMMODATION

  
  (B:1) : MANDARIN ORIENTAL BARCELONA HOTEL

  	Excellent	Good	Average	Poor
  i) Location & Accessibility
  ii) Check-in & Check-out
  iii) Guestroom & Room Amenities
  iv) Hotel Services & Hotel Facilities
  v) Breakfast in hotel
• (B:2) : VILLA IGIEA PALERMO HOTEL

  	Excellent	Good	Average	Poor
  i) Location & Accessibility
  ii) Check-in & Check-out
  iii) Guestroom & Room Amenities
  iv) Hotel Services & Hotel Facilities
  v) Breakfast in hotel

• (C) : HOTEL / OFF-SITE RESTAURANTS

  
  (C:1) : BARCELONA RESTAURANTS

  	Excellent	Good	Average	Poor
  i) 19 Apr | Dinner | Moments Restaurant in hotel
  ii) 20 Apr | Lunch | Mont Bar Restaurant
  iii) 20 Apr | Dinner | Lasarte Restaurant
  iv) 21 Apr | Dinner | Angle Restaurant
  v) 22 Apr | Lunch | Restaurant Abat Cisneros Montserrat
  vi) 22 Apr | Dinner | Aleia Restaurant
• (C:2) : PALERMO RESTAURANTS

  	Excellent	Good	Average	Poor
  i) 23 Apr | Dinner | Palazzo Branciforte Restaurant
  ii) 24 Apr | Dinner | Florio Restaurant in hotel
  iii) 25 Apr | Lunch | Locanda Del Marinaio Restaurant
  iv) 25 Apr | Dinner | Osteria Dei Vespri Restaurant

• (D) : TOUR MANAGER / LOCAL GUIDE / COACH / SIGHTSEEING

  
  (D:1) : TOUR MANAGER - MR DARREN SZE

  	Excellent	Good	Average	Poor
  i) Knowledge & Professionalism
  ii) Friendly & Helpful
  iii) Communication Skill
• (D:2) : LOCAL GUIDE

  	Excellent	Good	Average	Poor
  i) Local Guide’s Tour Commentary
  ii) Knowledge & Professionalism
  iii) Friendly & Helpful
  iv) Communication Skill
• (D:3) : COACH

  	Excellent	Good	Average	Poor
  i) Coach Comfort & Air-conditioning
  ii) Coach Driver
• (D:4) : SIGHTSEEING TOUR - BARCELONA

  	Excellent	Good	Average	Poor
  i) 20 Apr | City Tour - Plaza Espana/Mayor/Columbus/Montjuic/Casa Batllo/La Sagrada
  ii) 20 Apr | Shopping at La Roca Village
  iii) 22 Apr | Montserrat Tour
• (D:4) : SIGHTSEEING TOUR - PALERMO

  	Excellent	Good	Average	Poor
  i) 23 Apr | City Tour - Villa Malfitano/Zisa Castle/Politeama Square/English Garden
  ii) 25 Apr | Cefalu Cathedral
  iii) 25 Apr | Cefalu Old Town/The Harbour
  iv) 25 Apr | Villa Palagonia

• (E) : OVERALL EXPERIENCE

  
  

  	Excellent	Good	Average	Poor
  Your overall trip experience
• Comments / Suggestions