EVALUATION / FEEDBACK FORM

We want to serve you better and are committed to continuously improving our service standards.
To do this, let us know what you think.

• Name

• (A) : FLIGHT ARRANGEMENT / AIRPORT CHECK-IN

  
  (A) : EMIRATES - EK

  	Excellent	Good	Average	Poor
  i) Airport check-in assistance
  ii) Counter check-in
  iii) Check-in baggage handling
  iv) In-flight meals, services & facilities
  v) Travel Kit (e.g. E-booklet, personalised luggage tag & pocket hand sanitizer)

• (B) : HOTEL ACCOMMODATION

  
  (B:1) : CROWNE PLAZA ZURICH

  	Excellent	Good	Average	Poor
  i) Location & accessibility
  ii) Check-in & check-out
  iii) Guestroom & room amenities
  iv) Hotel services & other facilities
  v) Breakfast in hotel
• (B:2) : BEST WESTERN BELLEVUE AU LAC (LUGANO)

  	Excellent	Good	Average	Poor
  i) Location & accessibility
  ii) Check-in & check-out
  iii) Guestroom & room amenities
  iv) Hotel services & other facilities
  v) Breakfast in hotel
• (B:3) : THE SQUARE MILANO DUOMO

  	Excellent	Good	Average	Poor
  i) Location & accessibility
  ii) Check-in & check-out
  iii) Guestroom & room amenities
  iv) Hotel services & other facilities
  v) Breakfast in hotel

• (C) : OFF-SITE RESTAURANTS

  
  

  	Excellent	Good	Average	Poor
  i) 18 March | Teabreak - Park Am Rheinfall
  ii) 18 March | Dinner - Zeughauskeller
  iii) 19 March | Lunch - Top Of Europe
  iv) 19 March | Dinner - Linde Oberstrass
  v) 20 March | Lunch - Truly Asia Restaurant
  vi) 20 March | Dinner - Best Western Bellevue Au Lac Hotel's Restaurant
  vii) 21 March | Lunch - Commercio Restaurant
  viii) 21 March | Dinner - Hardrock Cafe Milan

• (D) : TOUR MANAGER / COACH / SIGHTSEEING

  
  (D:1) : TOUR MANAGER

  	Excellent	Good	Average	Poor
  i) Knowledge & Professionalism
  ii) Friendly & Helpful
  iii) Sightseeing Tour Commentary
  iv) Communication Skills
• (D:2) : COACH

  	Excellent	Good	Average	Poor
  i) Coach Comfort & Air-conditioning
  ii) Coach Driver
• (D:3) : SIGHTSEEING / SHOPPING

  	Excellent	Good	Average	Poor
  i) 18 March | Rheine Falls and Brief Zurich City Tour
  ii) 19 March | Jungfraujoch Excursion
  iii) 20 March | Lake Thun Cruise
  iv) 20 March | Lucerne City Walking Tour + Shopping
  v) 21 March | Lugano City Walking Tour + Shopping
  vi) 21 March | Shopping at Foxtown
  vii) 22 March | Milan City Walking Tour

• (E) : OVERALL EXPERIENCE

  
  

  	Excellent	Good	Average	Poor
  Your overall trip experience
• Comments / Suggestions