EVALUATION / FEEDBACK FORM
We want to serve you better and are committed to continuously improving our service standards.
To do this, let us know what you think.
Name
(A) : FLIGHT ARRANGEMENT / AIRPORT CHECK-IN - AIR ASIA X
Excellent
Good
Average
Poor
i) Airport check-in assistance
ii) Counter check-in
iii) Check-in baggage handling
iv) In-flight meals, services & facilities
v) Travel Kit (e.g. program booklet, personalised luggage tag & ribbon)
(B) : HOTEL ACCOMMODATION - SOLARIA NISHITETSU HOTEL BUSAN
Excellent
Good
Average
Poor
i) Location & accessibility
ii) Check-in & check-out
iii) Guestroom & room amenities
iv) Hotel services & other facilities
v) Breakfast in hotel
(C) : OFF-SITE RESTAURANTS
Excellent
Good
Average
Poor
i) 05 Sep | Hot Stone Rice Lunch | Keunzip Restaurant
ii) 05 Sep | Chicken Dakgalbi Dinner | Yuganae Dakgalbi Restaurant
iii) 07 Sep | Ginseng Chicken Dinner | Seoul Samgyetang Restaurant
(D:1) : TOUR MANAGER - MR KHOO POH LEONG
Excellent
Good
Average
Poor
i) Knowledge & Professionalism
ii) Friendly & Helpful
iii) Communication Skill
(D:2) : LOCAL GUIDE - MS JEON EUNJEONG
Excellent
Good
Average
Poor
i) Local Guideās Tour Commentary
ii) Knowledge & Professionalism
iii) Friendly & Helpful
iv) Communication Skill
(D:3) : COACH
Excellent
Good
Average
Poor
i) Coach Comfort & Air-Conditioning
ii) Coach Driver
(D:4) : SIGHTSEEING TOUR
Excellent
Good
Average
Poor
i) 05 Sep | Busan City Tour | Gamcheon Cultural Village
ii) 05 Sep | Busan City Tour | Jagalchi Market
iii) 05 Sep | Busan City Tour | BIFF Square
iv) 05 Sep | Busan City Tour | Nurimaru APEC House
v) 05 Sep | Busan City Tour | Dongbaek Island
vi) 05 Sep | Busan City Tour | Blueline Park
vii) 05 Sep | Busan City Tour | Haedong Yonggungsa Temple
viii) 07 Sep | Busan Air Cruise
(E) : OVERALL EXPERIENCE
Excellent
Good
Average
Poor
Your overall trip experience
Comments / Suggestions