EVALUATION / FEEDBACK FORM

We want to serve you better and are committed to continuously improving our service standards.
To do this, let us know what you think.

• Name

• (A) : FLIGHT ARRANGEMENT / AIRPORT CHECK-IN

  
  (A:1) : BATIK AIR / MALINDO

  	Excellent	Good	Average	Poor
  i) Airport check-in assistance
  ii) Counter check-in
  iii) Check-in baggage handling
  iv) In-flight meals, services & facilities
  v) Travel Kit (e.g. program booklet, personalised luggage tag & ribbon)
• (A:2) : AIR ASIA

  	Excellent	Good	Average	Poor
  i) Airport check-in assistance
  ii) Counter check-in
  iii) Check-in baggage handling
  iv) In-flight meals, services & facilities
  v) Travel Kit (e.g. program booklet, personalised luggage tag & ribbon)

• (B) : HOTEL ACCOMMODATION

  
  HARD ROCK HOTEL BALI

  	Excellent	Good	Average	Poor
  i) Location & accessibility
  ii) Check-in & check-out
  iii) Guestroom & room amenities
  iv) Hotel services & other facilities
  v) Breakfast in hotel

• (C) : TEAM BONDING / TEAMBUILDING

  
  

  	Excellent	Good	Average	Poor
  16 Dec | Tek Tekan Instrument - Sound of Your Stay Activity @ Hard Rock Hotel Bali

• (D) : HOTEL / OFF-SITE RESTAURANTS

  
  

  	Excellent	Good	Average	Poor
  i) 16 Dec | Lunch | Bale Udang Kuta Restaurant
  ii) 16 Dec | Dinner | Bali Sentosa Chinese Restaurant
  iii) 17 Dec | Lunch | Bale Udang Ubud Restaurant
  iv) 17 Dec | Dinner | Starz Diner @ Hard Rock Hotel Bali
  v) 18 Dec | Lunch | Branda Restaurant @ GWK Park
  vi) 18 Dec | Dinner | New Furama Seafood @ Jimbaran
  vii) 19 Dec | Lunch | Green Kubu Restaurant @ Nusa Penida
  viii) 19 Dec | Dinner | The Bene Italian Restaurant @ Sheraton Kuta

• (E) : TOUR MANAGER / LOCAL GUIDE / COACH / SIGHTSEEING

  
  (E:1) : TOUR MANAGER - MS TAM LAI FUN

  	Excellent	Good	Average	Poor
  i) Knowledge & Professionalism
  ii) Friendly & Helpful
  iii) Communication Skill
• (E:2) : LOCAL GUIDE - PAK YASA

  	Excellent	Good	Average	Poor
  i) Local Guide’s Tour Commentary
  ii) Knowledge & Professionalism
  iii) Friendly & Helpful
  iv) Communication Skill
• (E:3) : COACH

  	Excellent	Good	Average	Poor
  i) Coach Comfort & Air-conditioning
  ii) Coach Driver
• (E:4) : SIGHTSEEING TOUR

  	Excellent	Good	Average	Poor
  i) 17 Dec | VW Vintage Car Tour
  ii) 17 Dec | Barong & Kris Theater Performance
  iii) 17 Dec | Tegalalang Rice Field
  iv) 17 Dec | Tanah Lot Beach / Temple
  v) 18 Dec | GWK Cultural Park
  vi) 18 Dec | Melasti Beach
  vii) 18 Dec | Uluwatu Temple
  viii) 18 Dec | Kecak Dance Theater Performance
  ix) 19 Dec | Nusa Penida @ East & West Island

• (F) : OVERALL EXPERIENCE

  
  

  	Excellent	Good	Average	Poor
  Your overall trip experience
• Comments / Suggestions