World Urban Forum (WUF) 11
Katowice, Poland
25 - 30 June 2022

EVALUATION / FEEDBACK FORM

We want to serve you better and are committed to continuously improving our service standards.
To do this, let us know what you think.

• Name
• (A) : FLIGHT ARRANGEMENT / AIRPORT CHECK-IN - QATAR AIRWAYS / MALAYSIA AIRLINES

  	Excellent	Good	Average	Poor
  i) Airport check-in assistance
  ii) Counter check-in / Bag drop
  iii) In-flight meals, services & facilities
  iv) Travel Kit (e.g. Program booklet, personalised luggage tag & ribbon)
• (B) : HOTEL ACCOMMODATION - MERCURE KATOWICE CENTRUM

  	Excellent	Good	Average	Poor
  i) Location & accessibility
  ii) Check-in & check-out
  iii) Guestroom & room amenities
  iv) Hotel services & other facilities
  v) Breakfast in hotel
• (C) : OFF-SITE RESTAURANTS

  	Excellent	Good	Average	Poor
  i) 25 Jun| Lunch | Le Cedre 84 Restaurant
  ii) 25 Jun| Dinner | Masala House Restaurant
  iii) 26 Jun| Dinner | Icy & Spicy Restaurant
  iv) 27 Jun| Dinner | Amfora Restaurant
  v) 28 Jun| Dinner | Icy & Spicy Restaurant
  vi) 29 Jun| Dinner | Amfora Restaurant
• (D:1) : TOUR MANAGER - MS CHRISTINA OOI

  	Excellent	Good	Average	Poor
  i) Knowledge & Professionalism
  ii) Friendly & Helpful
  iii) Communication Skill
• (D:2) : COACH

  	Excellent	Good	Average	Poor
  i) Coach Comfort & Air-Conditioning
  ii) Coach Driver
• (E) : OVERALL EXPERIENCE

  	Excellent	Good	Average	Poor
  Your overall trip experience
• Comments / Suggestions