Here are the updated travel waivers and policies from airlines to provide a peace of mind during these uncertain times and greater flexibility to your existing booking. Click on the airlines for full details.

Latest update: 29 August 2022 (GMT+8)

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Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced ticket change flexibility, which valid for travel up until December 2022.

Rebook Your Tickets
Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only.
Rebook by 31 December 2022 for travel to be completed by 15 January 2023.
No changes to the original destination.
New travel must booked in the same/original booking class.
A fare difference and fee will apply for subsequent changes if your new travel date’s fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

Cancel Your Tickets
Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only.
A travel voucher/open ticket will be issued for your next travel to be booked by 31 December 2022 for travel to be completed by 15 January 2023.
The cancellation fee for partially used and unused tickets will be waived.

Request for Refund
Contact us.

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Supporting you with flexibility with No Change Fee

Ticketing period

New Ticket issued from 22nd June 2020 until 31st October 2022.
(To Japan)

New Ticket issued from 22nd April 2021 until 31st October 2022.
(To North America, Caribbean or Central South America)

Travel period Departure up to 355 days from the date of booking
Applicable Itinerary Fare for travel from Malaysia to Japan, North America, Caribbean or Central South America
Airlines Travel Waiver AD BA

You can change the dates of your flight, although you will need to pay any difference in fare and a change booking fee. This is applicable to:

– journeys due to be completed (departure and return) by 30 September 2022*

*If you booked before 07 June 2022 for travel to be completed (departure and return) by 30 September 2022, the first change booking fee will be waived. Any subsequent changes will be subject to the standard fare rules of your new journey.

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Passengers who wish to amend their travel plans may have fees waived for rebooking or may alternatively request for refund where this will be proceeded as a travel voucher for future purchase with the airline.

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Make unlimited changes to your booking – for no extra charge

Cathay Pacific giving you the flexibility to make free and unlimited changes to all new tickets issued between 9 March 2020 and 31 December 2022.

Destination/origin: All destinations/origins
Ticket issuing date: 9 March 2020 to 31 December 2022
Ticket change deadline: 31 December 2022
Must travel before: 31 December 2023

Airlines Travel Waiver AD CI

Eligibility: Passengers holding CI/AE valid tickets (Change regulations are not applicable to Dynasty Flyer Program Award Ticket).
Application Date: Must file applications on/before 31 October 2022.

Change
a. Within ticket validity
– The fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights.

b. Within ticket validity
– Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong, with booking class shown on the ticket remains unchanged.
– Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from London,UK with booking class shown on the ticket remains unchanged.
– Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand flights operated by CI/AE with booking class shown on the ticket remains unchanged.
Any fare/tax/booking service charge differences and reissue charge, including the over-counter charge incurred, shall be waived once.

Refund
a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
b. For partially used tickets: Refund charge can be waived.
c. Chargeable seats and Prepaid excess baggage can be fully refunded.

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Airlines Travel Waiver AD CZ

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If your travel plans have been affected by COVID‑19, you can enjoy Emirates’ flexible re-booking policy to book tickets for future plans. This re-booking policy continues to covers your client’s travel up to 31 August 2022.

Tickets booked and issued on or after 12 October 2021 & on or before 30 April 2022 with departure on or before 31 August 2022 have the following options available:

Changes and Reissues

Tickets to be rebooked in ticketed booking class to the same destination or to/from Dubai. Reissue fee is waived. Difference in fare due to higher booking class, change in travel season or change of destination must be collected. In case of no-show, penalty applies.

Keep your Ticket

A passenger holding an eligible ticket can cancel their existing booking and the original ticket can be kept with an open coupon status for 760 days from date of original ticket issue. This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.

Refund & No-show Bookings

Yes, even if your flight hasn’t been cancelled you can still request a refund. There’s no cancellation fee and we’ll refund your flight fare. However, we’re unable to refund the service fees and taxes. In case of no-show, penalty applies.

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Ticket options for bookings affected by COVID-19

Date Change
Tickets issued on/after 01 Jun 2022 date change and cancellation fees are per fare rules.

Refund
Tickets that are issued in 2019/2020 with out-bound travel on/after January 2020 until 31 December 2021, refund permitted free of charge until 15 July 2022. Starting from 16 July 2022 these tickets will not be refundable.

*For all other tickets not listed on above point , refunds shall be governed as per fare rule.

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Etihad Airways COVID-19 waiver policy ended on 31 May 2022.

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Passengers holding EVA Air (695)/UNI Air(525) tickets issued/reissued on/before 15 August 2022 with confirmed booking of EVA Air flights to/from Shanghai from 27 March 2022 through 30 September 2022, that being affected by the flight cancellation/schedule change, may change in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Shanghai Route” without change fee for one transaction.
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Reschedule to new travel dates until 31 December 2023 is possible without any additional charge applies only to the same route and same cabin of flight (regardless the fare class).
Reroute without any additional charge applies to a new flight of equal or lesser value.
Open Ticket if you haven’t decided your new itinerary, you may extend your ticket validity until 31 December 2023.
Refund is possible with a Travel Voucher according to the ticket conditions above, and if the ticket does not fit into one of the above criteria, then Travel Voucher is given based on the amount that has been deducted from the refund fee and no show fee (if any).
Travel Voucher can be exchanged for Garuda Indonesia tickets for travel until 31 December 2023 or other Garuda Indonesia products. Travel Voucher redemption can be made until 31 December 2022 at Garuda Indonesia sales offices.

Airlines Travel Waiver AD JL

To provide greater peace of mind, JAL is waiving the rebooking fee on certain international fares, irrespective of the reservation’s original fare rules.
Customers can book travel up to 360 days ahead and enjoy unlimited date changes free of charge within the specified period.

Eligible tickets for free rebooking
Ticket Issuance Dates
All international tickets issued between 11 June 2020 and 31 October 2022

Eligible Fares
Fares originating from Southeast Asia to Hawaii
This service ended with tickets from Southeast Asia, South Asia except above issued on/before 30 June 2022
Standard, Saver, Special, Special Saver fare types.
Not applicable for award tickets and JAL Mileage Bank (JMB) one-way fares.
Not applicable for the tickets of JAL Dynamic Package/JAL Vacations package.

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Reissue charges can be waived for the first change of itinerary only. Korean Air’s international flights can be rescheduled up to 31 December 2022 even after the ticket validity has expired.

Refund penalties can be waived if itineraries are affected by government travel restrictions after purchase.
Fare difference may apply / Not available for refunded tickets retroactively.

Eligibility: Korean Air international flight ticket (including award ticket) which its departure period falls between 04 March 2020 – 31 December 2022.

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For tickets purchased from 01 March 2022, with any travel date in the future, you may change your booking with no change fees applied for a new date or different destination.

·    Request a non-refundable voucher, when the new travel plans are still unknown. This voucher is valid for 1 year from the date of issuance.

·    Request a refund according to the fare conditions of the ticket.

For tickets purchased before 28 February 2022 with a travel date after 01 July 2022, you may change flight plans with no change fees applied, to apply for a refundable voucher or to apply for a refund with the waiver code provided in the policy.

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Flexible travel planning – with re-bookable fares

All fares under Lufthansa Group (Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Eurowings) will remain re-bookable.

Extension of the rebooking deadline (including the “ticket-on-hold” option) for existing bookings* through 31 May 2022. The new start of travel has been extended through 28 February 2023.

* Applicable for existing bookings (ticket issuance on/before 31 July 2021) with a confirmed ticketed date of travel between 1 July 2020 and 31 August 2021. For bookings with a confirmed ticketed date of travel between 1 May and 30 June 2020, shorter rebooking deadlines apply.

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For ticket issued on an before 27 June 2021 and travel dates up to 23 May 2022 (domestic Malaysia only);

Re-booking Option
1 x FOC change permitted within 12 months with any applicable fare difference.

Refund Option
Redemption of travel vouchers must be completed within 12 months of the date of issuance. Period of travel permitted is up to 11 months ahead of the date of redemption.

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Flexibility Booking
– Unlimited date changes at no additional cost.
– Ticket validity will be extended up to 24 months from the original date of the ticket’s issuance.
– Rebooking should be completed by 31 May 2022.
– Rebooking should be made in the same booking class as originally booked.
– Re-routing within the same origin/ destination will be free of charge.
– Other re-routes may be liable to collect fare difference.
– You can rebook your ticket on the same destination without any date change fee. Only fare & tax difference will be collected if applicable.
– Refunds may be made in the form of voucher for future transportation (valid for 12 months from date of voucher issuance), or to the original form of payment.

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What are your options for changes to your booking?

If your flight is affected by cancellations or travel bans:

Convert your ticket to Travel Credits
Equivalent to the unused net value and unused taxes of our ticket. The unused net value refers to the unused base fare net of commission and other charges/fees. Voucher validity is 2 years from date of issuance. Travel Credits conversion must be done before ticket expiry. Travel is subject to fare rules of the redeemed ticket. Click here for the complete terms and conditions of the Travel Credits

Rebook or Reroute your ticket. Unlimited (No rebooking fee
Rebook to another flight with available space within 60 days after the original flight in the same booking class or higher within the same cabin class provided that the selected date is within the period of validity of the ticket (or within thirty days from date of ticket expiry); no additional charge.

For rerouting, fare difference, taxes, and no show fee may be collected.

Refund your ticket without penalties, excluding Ticketing Service Charge (TSC)
Note: For domestic tickets issued starting March 01, 2021, the Ticketing Service Charge (TSC) is refundable for unused tickets and non-refundable for used (partial or full) tickets.

If your flight is not affected by cancellations or travel ban, you can make voluntary changes to your flight following the new No-Worry Flight Fare Brand. All changes shall be made within ticket validity and applicable change fees shall be assessed on the fare conditions of the route.

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Flexibility and safety, reassured

Qatar Airways is extending the validity of our guaranteed flexibility policy, offering guaranteed flexibility for travel completed by 30 September 2022.

1) Unlimited changes
You can change your travel date and destination within the same booking class, as often as you need with no fees. (Fare difference will apply).

2) Voucher with 10% more value
You can also exchange the unutilized value of your ticket for a travel voucher with 10% more value.

3) Ticket refunds
You also have the option to refund the unutilised value of your ticket to the original form of payment with no penalties or refund fees.

4) Hold on to your ticket
With extended validity, your ticket will be valid for two years from the date of issue, so you can fly when you are ready.

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Following flexible options will be provided to our passengers in case of already issued vouchers:

Voucher options (EMDs)
– Extending already issued vouchers validity (Air transportation/refundable vouchers) for two years and two months from original day of issuance.
– Extending already issued residual value vouchers for two years and two months from the date of original voucher/EMD issuance.
– EMD/Voucher value can be used by close family members (Father, Mother, Brother, Sister, Spouse and Children), provided that the attached form is signed & approved by voucher holder.

Expired tickets which were not yet exchanged to vouchers, are non-changeable to vouchers, and none-refundable unless contradicts with local laws.
For current nonoperational routes, offer nonrefundable voucher valid for one year, applicable in case of issued voucher or expired unused ticket.

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Offering you greater flexibility in times of uncertainty

 With complimentary rebooking, you can:

  • make unlimited changes to your booking on or before 31 July 2022; and
  • make one additional change after 31 July 2022.

All booking change fees will be waived if your ticket is eligible for complimentary rebooking. All you have to do is pay the fare difference, if any.

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Sri Lankan Airlines understand that your travel plans may have gotten delayed or changed due to the prevailing pandemic situation. Therefore, Sri Lankan Airlines have prepared a flexible Travel Waiver Policy to put your mind at ease.

This Waiver Policy applies to all passengers who have purchased their tickets on SriLankan Airlines (ticket numbers starting from 603) for travel from 26th January 2020 onwards, who now wish to alter their travel plans due to flight cancellations/flight service restrictions/specific country regulations and other related issues due to COVID-19.

This policy shall be valid until 31 August 2022 for tickets that require any changes.

Changing your travel date

Applicable  Flight Cancelled?   Change Fees   Fare Difference   Taxes  No Show Fees
 All origins and destinations  Yes  Waived  Waived** Will not Apply  Not Applicable
 No  Waived   Will Apply  Will Apply  Will Apply*

* No Show fee is only waived for travel between 26th January 2020 and 30th April 2020.

** Fare difference is only waived if new sectors are booked on UL operated flights till 31th October 2022.

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1) Keep your ticket
Travel when you are ready
THAI will waive the applicable change fee so you can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31 December 2022.

2) Exchange your ticket – get a Travel Voucher
If your flights have been cancelled by THAI and no suitable alternative has been offered, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

3) Cancel your booking – get a refund
If your flight has been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if you opt for a cancellation of their booking.
If you opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket’s conditions will apply.

4) Convert a refund request – get a Travel Voucher instead
If you have a pending refund request, changed your mind and would prefer to travel at a later date, you can convert your request into a travel voucher, valid until 31 December 2022 and that can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

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Flexible Travel options let you relax

Unlimited freedom for your travels – Enjoy unlimited freedom for travels ticketed between 21 March 2020 and 30 June 2022 (inclusive).

We understand that plans can change – If your travel plans change, you can exchange your ticketed flight with a new one, or you can convert your ticket to an open ticket.

Travel where and when you want – Passengers can enjoy unlimited change right on their new travels until 31 August 2022 (inclusive) as the last flight date.

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Ticket validity extended

Wholly unused tickets originally issued 01 May 2019 – 31 December 2022:

  • Valid for travel that begins by 31 December 2023
  • Ticket must be reissued by 31 December 2023
  • Wholly unused tickets originally issued on/after 01 January 2023 will be valid for 12 months from the original ticket-issue date.
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For international tickets:

1. Refund / exchange
Customers can change their ticket to a new flight date or to a different itinerary with the departure date until December 31, 2021 and are exempt from the restrictions on ticket change and change fee. You may have to pay the fare difference and any additional taxes, fees or surcharges, if any.

In case you wish to refund, for tickets with refundable conditions, they can be refunded to Travel Voucher with no refund fee charged. The Travel Voucher is valid for 01 year from the date of issue.

2) Travel Voucher extension policy for international itinerary
Unused and valid Travel Voucher refunded from an international ticket for the period from March 2020 to 31 December 2020 can be extended.

Due to fast-changing government mandates and restrictions, the travel waiver from airlines is subject to change anytime and without notice. Contact our consultants for latest updates.

COVID-19 DISCLAIMER NOTE:

Given the rapidly evolving nature of the international response to the COVID-19 pandemic, traveller is solely responsible to make own independent inquiries on the necessary travel documents for the intended trip.

CIT strives to assist in providing most updated information on travel regulations / restrictions. However, CIT shall not in any event be held liable for any errors, omissions, claims, losses, expenses (including legal expenses) and damages directly or indirectly relating to the denial of admission at the port of entry due to non-compliance of document requirements, government restrictions and policies, border control / closures or any other situation beyond our control due to the evolving situation.