Here are the updated travel waivers and policies from airlines to provide a peace of mind during these uncertain times and greater flexibility to your existing booking. Click on the airlines for full details.

Latest update: 03 June 2021 (GMT+8)

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Booking and Travel Flexibility

Rebook Your Tickets
Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only.
Rebook by 30 June 2022 for travel to be completed by 31 December 2022.
No changes to the original destination
A fare difference may apply for subsequent changes if your new travel date’s fare is higher than the original ticket fare purchased.

Cancel Your Tickets
Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only.
A travel voucher/open ticket will be issued for your next travel to be booked by 30 June 2022 for travel to be completed by 31 December 2022.
The cancellation fee for partially used and unused tickets will be waived.

Request for Refund
Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

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Book with Confidence

Change your booking
For bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022, and for bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021, British Airways have waived the change booking fee so you will not be charged, although you will need to pay any difference in fare.

Cancel your booking
You can claim a voucher to the value of your booking, valid for travel until 30 April 2023, if:
– You booked prior to 3 March 2020 for travel due to have started by 28 February 2021
– You booked from 3 March 2020 onwards for travel due to be completed by 30 April 2022
Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return).

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EVA Air Precautions Against Coronavirus disease

In compliance with the re-imposed transfer ban of Taiwan Centers for Disease Control due to surging cases numbers of COVID-19 in Taiwan, passengers traveling on/after 19 May 2021 to 18 June 2021(inclusive) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 17 May 2021 that being affected by the Transfer ban, may apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 19 June 2021.

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Must file applications for ticket change on/before 30 June 2021.

Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.

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Cathay Pacific is giving you the flexibility to make free and unlimited changes to all new tickets issued between 9 March 2020 and 30 June 2021.

Please refer to the below table to determine if your booking is eligible.

Desstination/Origin Ticket Issuing Date Ticket Change Dateline Must Travel Before
All Destination/Origins 09 March 2020 to 30 June 2021 31 December 2021 30 June 2022
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Contact us for more info.

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Passengers whose travel date falls between 01 March 2020 to 30 June 2021 and tickets issued on/before 31 March 2021 /to be issued (Sales) on/before 31 May 31 2021 are eligible to:

– One Free change is allowed for Ethiopian operational flights.
– Unlimited changes are permitted free of charge if flight has not started operation or if the flight resumption date is rescheduled by Ethiopian Airlines. If flight has started operation free change allowed only once.
– You can keep your ticket for travel until 31 December 2021 New travel dates can be any date on/before 31 December 2021 (i.e. the whole journey should be completed on or before 31 December 2021).
– Request non-transferable travel voucher for trips up to one year ahead.

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Etihad Credit
Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. We’ll add your credit to a Travel Bank account to pay for flights or extras at any time within two years.

Rebook
Rebook your trip and travel to any destination on Etihad’s network. It’s free to change your trip, and there’s no fare difference if you rebook in the same fare class and travel within the same zone. You must book before 31 October 2021.

Keep your ticket open
If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. We’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund.

Request a refund
Contact us.

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Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

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For flights departing up to 25 April 2022 inclusive;

Ticket change: Date change is available once free of charge.
Refund: Refund without charge is available regardless of the fare rules. JAL will refund award ticket including the miles that are expired at the time of refund.

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Tickets booked with a departure before or on 31 Dec 2021

1. Rebook your flight
Change your travel dates
You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
You will not have to pay the change fee. However, a fare difference might still apply.

2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
You can use your voucher to book a flight that takes place after the expiry date of the voucher.
If the amount of your voucher is greater than the price of your new booking, you’ll receive another voucher for the remaining balance.

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Flexible rebookings for all fares

Lufthansa offer you maximum flexibility so that you can adapt your travel plans however you wish. At the moment, you have the option of rebooking any fares and ticket prices flexibly on short, medium and long-haul routes. This option applies to existing bookings and new bookings irrespective of the departure airport.

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Contact us for info.

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Supporting you with flexibility with No Change Fee

Eligibility:
New Ticket issued between 22 June 2020 to 30 September 2021 (To Japan)
New Ticket issued between 22 April 2021 to 30 September 2021 (To North America, Caribbean or Central South America)

Travel period:
Departure up to 355 days from the date of booking

Conditions & handling:
Changes can be made unlimited times without change fee if the change is made on/before 30 September 2021.
For any changes made after 30 September 2021 for a totally unused ticket, there is no change fee for the first time change.

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Malindo Air COVID-19 Travel Waiver Options:

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Passengers who wish to amend their travel plans may have fees waived for rebooking or may alternatively request for refund where this will be proceeded as a travel voucher for future purchase with the airline.

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What are your options for changes to your booking?
If your flight is affected by cancellations or travel ban (from 2 February to 30 June 30 2021), you can:

1) Convert to a Travel Voucher and get more value for your ticket.
Equivalent to the unused net value and unused taxes of your ticket PLUS 10% of the unused net value.

2) Rebook or Reroute your ticket.
No rebooking fee and no fare difference for completed travels within the same booking class on or before 30 September 2021 or ticket validity, whichever comes first. Applicable government taxes may be collected. Requests must be made until 30 June 30 2021.
No rebooking fee for completed travels within the same cabin class from October 1 – December 31 2021 and within ticket validity. Fare difference and taxes may be collected.

3) Refund your ticket without penalties, excluding Ticketing Service Charge (TSC).

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Flexibility and safety, reassured

Qatar Airways is extending the validity of our guaranteed flexibility policy, applicable to tickets issued up to 30 June 2021 for travel up to 31 May 2022.

1) Hold on to your ticket
Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility.

2) Unlimited changes
You can change your travel date and destination within the same booking class, as often as you need with no fees. (Fare difference will apply).

3) Voucher with 10% more value
For bookings made on qatarairways.com or on our app, you can also exchange the unutilized value of your ticket for a travel voucher with 10% more value.

4) Ticket refunds
You also have the option to refund the unutilised value of your ticket to the original form of payment with no penalties or refund fees.

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Flexible options are provided to passengers affected by the flight suspensions when sales validity between 1 January 2019 – 30 June 2021 and travel validity between 17 March 2020 – 30 June 2021.

1) Reservation Date Change
Reservation date change penalties will be waived if the flights are cancelled due to COVID-19.
5% discount on the difference in fare will be applied.
Passengers can request to re-validate their tickets on any date before 31 Dec 2021.

2) Voucher
Travel voucher (Good for travel) valid for two years from day of issuance.
Refundable Voucher valid for one year from day of issuance, and applicable on all classes except the non-refundable classes.
Voucher value can be used by the passenger’s family members (consent to be submitted when requesting this option).

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For international tickets issued from/after 27 Apr 2021 until 31 May 2021 and travelling period from/after 27 Apr 2021 until 31 Dec 2021:

(Re-issue / Re-booking / Re-routing)
It is permitted to change multiple times without fees for confirmed bookings up to 31 Dec 2021 and fare difference to be collected if any.
Passenger can keep the ticket amount as (voucher) valid for utilization. This should be done if the passenger cancelled the booking before the departure date.
The travel date for outbound and inbound flight must be within the application period to grant the waiving.

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1) Keep your ticket
Travel when you are ready
THAI will waive the applicable change fee so you can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31 December 2022.

2) Exchange your ticket – get a Travel Voucher
If your flights have been cancelled by THAI and no suitable alternative has been offered, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

3) Cancel your booking – get a refund
If your flight has been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if you opt for a cancellation of their booking.
If you opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket’s conditions will apply.

4) Convert a refund request – get a Travel Voucher instead
If you have a pending refund request, changed your mind and would prefer to travel at a later date, you can convert your request into a travel voucher, valid until 31 December 2022 and that can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

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Flexible Travel options let you relax
As we return to the skies, Turkish Airlines offer unlimited changing rights to ensure that our passengers enjoy maximum peace of mind.
For tickets made between 21 March 2020 – 31 December 2021 (inclusive), passengers can make unlimited changes until 31 March 2022 (inclusive). Fare differences incurred by taxes, exchange rates or fare class differences will be applied.

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International change fee waiver extended
As border restrictions continue to impact travel, we’ll continue waiving change fees for international point of origin itineraries purchased through 31 May 2021 (30 April 2021 for Basic Economy).

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This Waiver Policy applies to all passengers who have purchased their tickets on SriLankan Airlines for travel after 26 January 2020,who now wish to alter their travel plans due to flight cancellations/flight service restrictions/specific country regulations and other related issues due to COVID-19.

1) Change your travel date
Applicable for travel between 26 January 2020 and 31 October 2021

2) Exchange for a travel voucher
You can now exchange your ticket for a travel voucher valid for a period of two years from the date of issue of the travel voucher and use it for your future travel with SriLankan Airlines.

3) Refund your ticket
You can refund your ticket even if your flight is not cancelled. Please note certain penalties may apply if your flight is not cancelled.

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For international tickets:

1. Refund / exchange
Customers can change their ticket to a new flight date or to a different itinerary with the departure date until December 31, 2021 and are exempt from the restrictions on ticket change and change fee. You may have to pay the fare difference and any additional taxes, fees or surcharges, if any.

In case you wish to refund, for tickets with refundable conditions, they can be refunded to Travel Voucher with no refund fee charged. The Travel Voucher is valid for 01 year from the date of issue.

2) Travel Voucher extension policy for international itinerary
Unused and valid Travel Voucher refunded from an international ticket for the period from March 2020 to 31 December 2020 can be extended.

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Flexibility Booking

– Unlimited date changes at no additional cost.
– Ticket validity will be extended up to 24 months from the original date of the ticket’s issuance.
– Rebooking should be completed by 31 December 2021.
– Rebooking should be made in the same booking class as originally booked.
– Re-routing within the same origin/ destination will be free of charge.
– Other re-routes may be liable to collect fare difference.
– You can rebook your ticket on the same destination without any date change fee. Only fare & tax difference will be collected if applicable.
– Refunds may be made in the form of voucher for future transportation (valid for 12 months from date of voucher issuance), or to the original form of payment.

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Complimentary Rebooking Policy extended for New Ticket Sales until 30 September 2021

a) Eligible on all SQ/MI/TR fares issued on SQ/MI tickets.
b) Travel on/from 05 March 2020 onwards.
c) Unlimited complimentary rebookings are permitted for changes requested on/before 30 September 2021.
d) One-time complimentary rebooking permitted for changes made after 30 September 2021.
e) Fare top-ups may apply, where applicable.
f) For cancellations, refunds would be in accordance with the fare conditions.
g) Ticket must be issued/rebooked on or before expiry date of ticket.

Due to fast-changing government mandates and restrictions, the travel waiver from airlines is subject to change anytime and without notice. Contact our consultants for latest updates.

COVID-19 DISCLAIMER NOTE:

Given the rapidly evolving nature of the international response to the COVID-19 pandemic, traveller is solely responsible to make own independent inquiries on the necessary travel documents for the intended trip.

CIT strives to assist in providing most updated information on travel regulations / restrictions. However, CIT shall not in any event be held liable for any errors, omissions, claims, losses, expenses (including legal expenses) and damages directly or indirectly relating to the denial of admission at the port of entry due to non-compliance of document requirements, government restrictions and policies, border control / closures or any other situation beyond our control due to the evolving situation.