Here are the updated travel waivers and policies from airlines to provide a peace of mind during these uncertain times and greater flexibility to your existing booking. Click on the airlines for full details.

Latest update: 10 May 2022 (GMT+8)

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Flexible travel planning – with re-bookable fares

All fares under Lufthansa Group (Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Eurowings) will remain re-bookable.

All tickets issued before or on 31 July 2021, with a travel date between 01 February 2020 and 31 August 2021, can be exchanged once to a new travel, including changes to your travel class, departure or destination airport. Rebooking must be done latest by 15 January 2022 and new travel must start latest by 31 December 2022. The ticket will be recalculated and additional payment may be required if the new fare is higher.

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Supporting you with flexibility with No Change Fee

For flight to/from/via airports in Japan

Ticketing period New ticket issued between 22 June 2020- 31st March 2022 (To Japan)
New ticket issued between 22 April 2021- 31st March 2022 (To North America, Caribbean or Central South America)
Travel period Departure up to 355 days from the date of booking
Applicable Itinerary Fare for travel from Malaysia to Japan, North America, Caribbean or Central South America
How many times can you change? Changes can be made unlimited times without change fee if the change is made on/before 31 March 2022.
For any changes made after 31 March 2022 for a totally unused ticket, there is no change fee for the first time change.
Subsequently, fare rule of the newly priced fare which was available on the date of change will apply.
Depending on the new fare rule condition, change fee may apply or change may not be possible.
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Book with Confidence

Booking date Original Travel date Change Fee Waive Voucher use by date
Existing Bookings Booking made before 03 March 2020 For travel up to 28 February 2021 (travel to commence by) Yes Can use voucher on flights taken until 30 September 2023 (travel to be completed by)
New Bookings Booking made from 03 March 2020 For travel up to 31 August 2021      (travel to commence by) Yes Can use voucher on flights taken until 30 September 2023 (travel to be completed by)

Not applicable if;

  • Voluntary cancellations made prior to existing bookings policy being issued on 13 March 2020.
  • Voluntary cancellations made prior to new ticketed bookings policy being issued on 03 March 2020.
  • Any ticket coupons where the passenger no-show
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Passengers who wish to amend their travel plans may have fees waived for rebooking or may alternatively request for refund where this will be proceeded as a travel voucher for future purchase with the airline.

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Cathay Pacific is giving you the flexibility to make free and unlimited changes to all new tickets issued between 9 March 2020 and 31 December 2021.

Please refer to the below table to determine if your booking is eligible.

Destination/Origin Ticket Issuing Date Ticket Change Dateline Must Travel Before
All Destination/Origins 09 March 2020 to 31 December 2021 31 December 2021 31 December 2022
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Must file applications for ticket change on/before 30 June 2021.

Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.

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Contact us for info.

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Contact us for more info.

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If your travel plans have been affected by COVID‑19, you can enjoy Emirates’ flexible re-booking policy to book tickets for future plans. This re-booking policy continues to covers your client’s travel up to 31 August 2022.

Tickets booked and issued on or after 12 October 2021 & on or before 30 April 2022 with departure on or before 31 August 2022 have the following options available:

Changes and Reissues

Tickets to be rebooked in ticketed booking class to the same destination or to/from Dubai. Reissue fee is waived. Difference in fare due to higher booking class, change in travel season or change of destination must be collected. In case of no-show, penalty applies.

Keep your Ticket

A passenger holding an eligible ticket can cancel their existing booking and the original ticket can be kept with an open coupon status for 760 days from date of original ticket issue. This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.

Refund & No-show Bookings

Yes, even if your flight hasn’t been cancelled you can still request a refund. There’s no cancellation fee and we’ll refund your flight fare. However, we’re unable to refund the service fees and taxes. In case of no-show, penalty applies.

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The following options are available for tickets that are issued on /after 01 January 2021 until 31 March 2022, for travel between 01 March 2021 until 31 August 2022:

Date Change Fee
• Unlimited free date change is allowed.

Refunds
• Refunds & all other related rules will be governed by the fare/system rule.

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Rebook

 Option 1a: Exchange ticket: Involuntary changes

  • Reissue the ticket on or before 31 May 2022 for travel on or before 30 September 2022.
  • No change penalty applies
  • No fare difference applies
  • Tickets must be reissued in the same booking class. If the original booking class is not available, rebook in the lowest available booking class in the originally booked cabin.

Option 1b: Exchange ticket: Voluntary changes

  • Reissue the ticket on or before 31 May 2022 for travel on or before 30 September 2022.
  • No change penalty applies
  • No fare difference to be charged for tickets reissued in the same booking class. Fare, tax and fuel surcharge difference must be collected for all other scenarios such as rebooking in higher booking class, codeshare flights or rerouting (change of destination/ addition of transit points) etc.

Refund

Refund using this policy must be completed by 31 May 2022.

Guests are entitled to a full refund under the following scenarios:

  • Flight cancellations and changes.
  • Government imposed capacity reductions leading to individual passenger cancellation.
  • Government bans and restrictions (including quarantine restrictions).
  • Guest or accompanying guest(s) have tested positive one to seven days before their flight from an approved government facility.
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• Tickets issued/reissued on/before 17 February 2022 with confirmed booking during 03 September 2021 to 01 May 2022 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Chicago/Houston, may change in accordance with the guidelines without change fee for one transaction.
• Tickets issued/reissued on/before 17 February with confirmed booking during 09 September 2021 to 01 May 2022 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Toronto, may change without change fee for one transaction.
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Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

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Free Unlimited Rebooking through 30 June 2022

To provide greater peace of mind, JAL is waiving the rebooking fee on international fares, irrespective of the reservation’s original fare rules. Travelers can book ahead and enjoy unlimited date changes free of charge.

Eligible Fares:
• Fares originating from Southeast Asia and South Asia
• Standard, Saver, Special, Special Saver fare types
• Not applicable for award tickets and JAL Mileage Bank (JMB) one-way fares.
• Not applicable for the tickets of JAL Dynamic Package/JAL Vacations package.
• Fare differences may apply if the booking changes requires any fare adjustments.

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Ticket Change and Refund

• Reissue charges can be waived once and allowed to reschedule itineraries up to June 30, 2022 even after the ticket validity has expired.
• Refund penalties can be waived if itineraries are affected by government travel restrictions after purchase.
Eligibility – Korean Air international flight ticket (including award ticket) which its departure period falls between 04 March 4 2020 – 30 June 2022. Fare difference may apply / Not available for refunded tickets retroactively.

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For tickets purchased from 01 March 2022, with any travel date in the future, you may change your booking with no change fees applied for a new date or different destination.

·    Request a non-refundable voucher, when the new travel plans are still unknown. This voucher is valid for 1 year from the date of issuance.

·    Request a refund according to the fare conditions of the ticket.

For tickets purchased before 28 February 2022 with a travel date after 01 July 2022, you may change flight plans with no change fees applied, to apply for a refundable voucher or to apply for a refund with the waiver code provided in the policy.

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Flexible travel planning – with re-bookable fares

All fares under Lufthansa Group (Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Eurowings) will remain re-bookable.

Extension of the rebooking deadline (including the “ticket-on-hold” option) for existing bookings* through 31 May 2022. The new start of travel has been extended through 28 February 2023.

* Applicable for existing bookings (ticket issuance on/before 31 July 2021) with a confirmed ticketed date of travel between 1 July 2020 and 31 August 2021. For bookings with a confirmed ticketed date of travel between 1 May and 30 June 2020, shorter rebooking deadlines apply.

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For ticket issued on an before 27 June 2021 and travel dates up to 23 May 2022 (domestic Malaysia only);

Re-booking Option
1 x FOC change permitted within 12 months with any applicable fare difference.

Refund Option
Redemption of travel vouchers must be completed within 12 months of the date of issuance. Period of travel permitted is up to 11 months ahead of the date of redemption.

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Flexibility Booking
– Unlimited date changes at no additional cost.
– Ticket validity will be extended up to 24 months from the original date of the ticket’s issuance.
– Rebooking should be completed by 31 May 2022.
– Rebooking should be made in the same booking class as originally booked.
– Re-routing within the same origin/ destination will be free of charge.
– Other re-routes may be liable to collect fare difference.
– You can rebook your ticket on the same destination without any date change fee. Only fare & tax difference will be collected if applicable.
– Refunds may be made in the form of voucher for future transportation (valid for 12 months from date of voucher issuance), or to the original form of payment.

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What are your options for changes to your booking?

If your flight is affected by cancellations or travel bans:

1) Convert your ticket to Travel Credits

2) Rebook or Reroute your ticket. Unlimited (No rebooking fee)

3) Refund your ticket without penalties

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Flexibility and safety, reassured

Qatar Airways is extending the validity of our guaranteed flexibility policy, offering guaranteed flexibility for travel completed by 30 September 2022.

1) Unlimited changes
You can change your travel date and destination within the same booking class, as often as you need with no fees. (Fare difference will apply).

2) Voucher with 10% more value
You can also exchange the unutilized value of your ticket for a travel voucher with 10% more value.

3) Ticket refunds
You also have the option to refund the unutilised value of your ticket to the original form of payment with no penalties or refund fees.

4) Hold on to your ticket
With extended validity, your ticket will be valid for two years from the date of issue, so you can fly when you are ready.

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Flexible options are provided to passengers affected by the flight suspensions when sales validity between 1 January 2019 – 28 February 2022 and travel validity between 17 March 2020 – 28 February 2022

Reservation Date Change
Reservation date change penalties will be waived if the flights are cancelled due to COVID-19. 5% discount on the difference in fare will be applied.
Passengers can request to re-validate their tickets on any date before 28 Feb 2022.

Voucher
Travel voucher (Good for travel) valid for two years from day of issuance.
Refundable Voucher valid for one year from day of issuance, and applicable on all classes except the non-refundable classes.

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For international tickets issued from/after 27 Apr 2021 until 31 May 2021 and travelling period from/after 27 Apr 2021 until 31 Dec 2021:

(Re-issue / Re-booking / Re-routing)
It is permitted to change multiple times without fees for confirmed bookings up to 31 Dec 2021 and fare difference to be collected if any.
Passenger can keep the ticket amount as (voucher) valid for utilization. This should be done if the passenger cancelled the booking before the departure date.
The travel date for outbound and inbound flight must be within the application period to grant the waiving.

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Offering you greater flexibility in times of uncertainty

 With complimentary rebooking, you can:

  • make unlimited changes to your booking on or before 31 July 2022; and
  • make one additional change after 31 July 2022.

All booking change fees will be waived if your ticket is eligible for complimentary rebooking. All you have to do is pay the fare difference, if any.

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This Waiver Policy applies to all passengers who have purchased their tickets on Sri Lankan for travel from 26 January 2020 onwards, who now wish to alter their travel plans due to flight cancellations/flight service restrictions/specific country regulations and other related issues due to COVID-19.

This policy shall be valid until 31 March 2022 for tickets that require any changes.

Changing your travel date

Applicable  Flight Cancelled?   Change Fees   Fare Difference   Taxes  No Show Fees
 All origins and destinations  Yes  Waived  Waived** Will not Apply  Not Applicable
 No  Waived   Will Apply  Will Apply  Will Apply*

* No Show fee is only waived for travel between 26th January 2020 and 30th April 2020.

** Fare difference is only waived if new sectors are booked on UL operated flights till 30th September 2022.

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1) Keep your ticket
Travel when you are ready
THAI will waive the applicable change fee so you can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31 December 2022.

2) Exchange your ticket – get a Travel Voucher
If your flights have been cancelled by THAI and no suitable alternative has been offered, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

3) Cancel your booking – get a refund
If your flight has been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if you opt for a cancellation of their booking.
If you opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket’s conditions will apply.

4) Convert a refund request – get a Travel Voucher instead
If you have a pending refund request, changed your mind and would prefer to travel at a later date, you can convert your request into a travel voucher, valid until 31 December 2022 and that can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.

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Flexible Travel options let you relax

Turkish Airlines offer unlimited changing rights to ensure that passengers enjoy maximum peace of mind even when the plans change. Flexible Travel opportunities are offered until 31 May 2022 (inclusive) as the last flight date, for tickets purchased until 31 March 2022 (inclusive)*

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Ticket validity extended

Wholly unused tickets originally issued 01 May 2019 – 31 December 2022:

  • Valid for travel that begins by 31 December 2023
  • Ticket must be reissued by 31 December 2023
  • Wholly unused tickets originally issued on/after 01 January 2023 will be valid for 12 months from the original ticket-issue date.
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For international tickets:

1. Refund / exchange
Customers can change their ticket to a new flight date or to a different itinerary with the departure date until December 31, 2021 and are exempt from the restrictions on ticket change and change fee. You may have to pay the fare difference and any additional taxes, fees or surcharges, if any.

In case you wish to refund, for tickets with refundable conditions, they can be refunded to Travel Voucher with no refund fee charged. The Travel Voucher is valid for 01 year from the date of issue.

2) Travel Voucher extension policy for international itinerary
Unused and valid Travel Voucher refunded from an international ticket for the period from March 2020 to 31 December 2020 can be extended.

Due to fast-changing government mandates and restrictions, the travel waiver from airlines is subject to change anytime and without notice. Contact our consultants for latest updates.

COVID-19 DISCLAIMER NOTE:

Given the rapidly evolving nature of the international response to the COVID-19 pandemic, traveller is solely responsible to make own independent inquiries on the necessary travel documents for the intended trip.

CIT strives to assist in providing most updated information on travel regulations / restrictions. However, CIT shall not in any event be held liable for any errors, omissions, claims, losses, expenses (including legal expenses) and damages directly or indirectly relating to the denial of admission at the port of entry due to non-compliance of document requirements, government restrictions and policies, border control / closures or any other situation beyond our control due to the evolving situation.