Previously, our after-hours support was available only until 11.00 pm. Now, we are upgrading to full 24/7 emergency support to assist travelers at any time of the day or night. To ensure high-quality service, the fee is now RM200 per request.

Our dedicated team will assist you with:
✅ Flight changes, rebooking & cancellations
✅ Urgent ticketing & reservation support
✅ Last-minute hotel arrangements (if part of your travel package)
✅ Assistance with lost/stolen travel documents
✅ Travel disruptions (delays, missed flights, re-routes, etc.)
✅ Emergency travel advisory & information

For general inquiries, we recommend contacting us during business hours to avoid the RM200 fee.

The new service fee is RM200 per request, which covers immediate assistance from our expert team at any hour. If your inquiry isn’t urgent, we advise reaching out during business hours (Monday–Friday, 9 AM – 6 PM) to avoid the service fee.

If you need urgent travel assistance outside of business hours, you can reach us:
📞 24/7 Hotline: +603-9212-0016
📧 Email: askme@cit.travel

For non-urgent requests, please contact us during business hours to avoid additional charges.

This service ensures that travelers receive immediate, high-priority support for emergencies at any time of the day or night. The RM200 fee helps cover the cost of maintaining a dedicated team of travel experts outside of regular hours.

Unlike airlines or OTAs (Online Travel Agencies), we offer personalized support with real agents who handle your issue directly.

Yes! Here’s how you can avoid the emergency fee:
✔ Plan ahead – If possible, handle your bookings, changes, or inquiries during business hours (9 AM – 6 PM, Mon-Fri).
✔ Use our online tools – Some changes (e.g., flight rescheduling) can be managed via airline websites or apps without needing agent support.
✔ Book flexible fares – Some tickets allow free date changes, reducing the need for emergency assistance.

If your request falls under emergency support outside business hours, we can only proceed once the RM200 fee is confirmed. If you choose not to proceed, no action will be taken.

The RM200 fee is per request, not per traveler. If multiple people in your booking require assistance for the same issue, it is still one charge per request.

If your issue is caused by the airline (e.g., flight cancellations, overbookings, missed connections due to delays), we recommend:
✔ Contacting the airline first – They may provide free rebooking options.
✔ If you still need assistance, our 24/7 team is available, but the RM200 fee applies for our intervention.

• Hotel-related issues (e.g., check-in problems, overbookings) are covered if booked through CIT.
• Lost luggage is handled by the airline, but we can advise on the best steps.

For non-urgent hotel/luggage issues, please contact us during business hours.

You can reach out to the airline or hotel directly, but if you need us to intervene on your behalf, the RM200 service fee applies.

Most standard travel insurance policies do not cover travel agent fees, but it’s best to check your policy. However, your insurance may cover costs related to cancellations or emergencies that led to your request.

The RM200 fee applies for processing your request, even if:
❌ The airline/hotel denies a change/refund.
❌ The requested alternative is unavailable.

We will always advise you on available options before proceeding.

Yes, the 24/7 emergency support fee applies to all travelers, including corporate clients, FIT (Free Independent Travelers), and group bookings.

No, the RM200 service fee is non-refundable once the request has been processed.

📞 24/7 Hotline: +603-9212-0016
📧 Email: askme@cit.travel
🌐 Visit Our Website

We appreciate your understanding and look forward to continuing to serve you with reliable, round-the-clock support!